Article 1 (Purpose)
The clause aims to enact rights between a company and member, obligation and responsibilities,
other necessary particulars with reference to use of all service related to
customer support service portal of homepage(www.altibase.com), portal
(support.altibase.com), and education (education.altibase.com, edu.altibase.com)
that Altibase Co.,Ltd.(hereinafter referred as Company) provides, education center and Altibase.
Article 2 (Definition)
The definition of a term in the clause is as in the following.
1. "Service"
means all service related to homepage, customer support service portal and
education center that the member can use regardless of the terminal that is
implemented(including various cable and wireless apparatuses such as PC, TV,
Portable terminal)
2. "Member"
means the customer who accesses to company's "service", makes Using
Contract with a "company" in accordance with the clause and uses the "service"
that the company provides.
3. "ID"
means combinations of letters and numbers that the company approves and the
member decides for identification of the "member" and
"service" use
4. "Password"
confirms the "member" who matches with ID that the member is given and
means combinations of letters or numbers that the member oneself decides for
the password.
5. "The
posts" mean writing of information type such as sign, letter, voice, sound,
image, video, etc., pictures, videos, various files and links for the
member's service use.
Article 3 (Notice of clauses and Revision)
1. "The
company" shall post up the contents of the clause, name of company and
representative, location of place of business(including an address where one can
handle customers' dissatisfaction), telephone, number of document facsimile,
e-mail address, business registration number, report number of mail-order business,
person in charge of personal information management, etc. to make the customers
know easily in the start-up screen of service. But the contents of the clause
shall be seen through connection screen for the users
2. "The
company" shall revise the clause in the sphere that doesn't violate
relation laws such as "Regulation of Standardized Contracts Act",
"Laws related to Consumer Protection in e-commerce, etc.",
"Digital Signature Act", "Laws related to Information Network
Use Promotion & Information Protection (hereinafter referred as Method of
Information Network System), etc.
3. "The
company" shall provide separate connection screens or pop-up screens to
make the users understand the important contents such as the withdrawal of
application, refund conditions, etc. in the contents that are determined in the
clause before the members agree to the clause and seek the users' confirmation.
4. In
case "the company" revises clauses, the company shall announce until
the date of application from 30days, the date of application of the revision clause
in accordance with the method of Clause 1 with current clauses specifying the
date of application and revision reasons. But in case of revision of the clause
unfavorable to the members, the company shall notify clearly and separately
through electronic methods such as e-mail, electronic notes in service of a
certain period and agreement screen when logging except for announcement.
5. In
case "the member" doesn't agree to application of revision clauses,
the company can't apply contents of revision clauses, in case like this, the
member can cancel "Using Contract". But in case of there are special circumstances
that existing clauses can't be applied, the company can cancel "Using
Contract".
6. Matters
that are not determined in the clause and things about interpretation of the
clause shall follow "Laws related to Consumer Protection in e-commerce, etc.",
"Regulation of Standardized Contracts Act" and "Consumer
Protection Guidelines in E-commerce, Etc. & Relevant Act and Subordinate
Statue that Fair Trade Commission decides" or commercial practices.
Article 4 (Conclusion of using contract)
1. Using
contract is concluded after the person who wants to be a member (hereinafter
referred as "applicant for membership") agrees to the contents of the
clauses, signs up for a membership and "the company" approves the application.
2. Make
it a rule for "the company" to approve "service" use about
application of "applicant for membership". But "the
company" needs not to approve relevant applications of the following
numbers and can cancel beforehand Using Contract.
① In
case the applicant lost qualifications for membership before by the clause, but
the case that the applicant gained approval of membership reentrance of the
company shall be an exception.
② In
case of using other people's names not real name
③ In
case of writing a false tip or not writing contents that "the
company" presents
④ In
case of approval is impossible by causes of the user and applying violating
other prescribed all matters
⑤ In
case "the company" judges that there are technical marked
difficulties to register other members
3. "The
company" can request real name authentification and person authentification
through specialized institution in accordance with type of the
"Member"
4. "The
company" can postpone approval in case of there are technical or business
problems and the company is pressed for facilities related to service.
5. In
case the application for membership is not approved or postponed in accordance
with Clause 2 Clause, "the company" shall inform as a rule to the
applicant
6. The
period of Using Contract shall be the time that "the company" marked in
application procedures for subscription completion
7. "The
company" shall divide by grade in accordance with company policy about
"the member" and can grade for use subdividing service menu, etc.
Article 5(Change of membership information)
1. "The
member" can look and modify personal information anytime through personal
information management screen. But real name, ID, etc. that are necessary for
service management are impossible to modify.
2. In
case the written matters are changed when applying for membership, "the
member" shall inform the changed matters to "the company" with
other methods such as modifying by on-line or e-mail.
3. "The
company" has no responsibilities about disadvantage that occurs by not
informing the changed matters of Clause 2 to "the company"
Article 6 (Obligation of privacy protection)
"The company"
shall try to protect personal information of "the member" as provided
by the related Act such as "Method of Information Network System".
Relevant laws and
treatment policy of person information are applied for protection of person
information and use. But, the treatment policy of personal information of
"the company" is not applied in the site that is linked except for
the official web site of "the company".
Article 7 (Obligation about management of "member's ID and password")
1. "The
member" has management responsibilities about "ID" and
"Password" of "the member". A third party shall not use it.
2. In
case there are concerns about the leaking of private information,
"ID" of "the member" is antisocial or is dislocated in
beautiful and fine custom and there are concerns to mistake it for "the
company" or operator of "the company", use of the relevant ID
can be limited.
3. In
case "the member" recognizes that "ID" and
"Password" are appropriated or the third party has been using,
"the member" shall notify immediately it to "the company"
and follow "the company’s" lead.
4. "The
company" has no responsibilities about disadvantage that occurs by not
following "the company’s" lead even thought it is notified or not informing the
facts to "the company" in case of Clause 3.
Article 8 (Notification about "member")
1. In
case "the company" informs about "the member", "the
company" can use e-mail within the service not otherwise specified in the
clause.
2. In
case of notification about the whole "members", "the
company" can substitute in notification of Clause 1 as posting up on the
bulletin board of "the company" for more than 7 days.
Article 9 (Obligation of "company")
1. "The
company" doesn't do act that goes against beautiful and fine custom and
the relevant laws and the clause prohibit and tries to do one's most to provide
continuously and stably "service".
2. "The
company" shall have security systems for protection of person information(including
credit information) to make "the customers" use service safely,
announce officially and keep treatment policy of personal information.
3. In
case "the company" admits that proposed opinions and dissatisfaction from
"the member" are right, "the company" shall treat it.
"The company" shall convey treatment process and results through
e-mail or applying the bulletin board about proposed opinions and
dissatisfaction from "the member".
Article 10 (Obligation of "member")
1. "The
member" doesn't do the following acts
① Registration
of false contents when applying or changing
② Another's
information appropriation
③ Change
of information that "the company" posted up
④ Transmission
such as information (computer program, etc.) besides information the "the
company" decided
⑤ Invasion
about intellectual property right such as copyrights of "the company"
and the third party
⑥ Acts
that interrupt work or bring disgrace on "the company" & the
third party
⑦ Acts
that reveal information that goes against obscenity or violent message, image,
voice, other good public order and customs to "the service" or post
up
⑧ Acts
that use "the service" for the purpose of profit without consent of
the company
⑨ Other
illegal or unfair acts
2. "The
member" shall keep notices that are notified with reference to the
relevant act, the regulation of the clause, information and "the
service" and not do acts that get in the way of other "companies'
businesses".
Article 11 (Provision of "service" and so on)
1. The
company shall provide the following services to the member.
① Pay
service is as in the following.
1) Textbooks
related to online lectures and general lectures
2) Other
education information services except for that
② Services
besides pay service
1) Service
of service request (Only member who has qualification that "the company"
acknowledges is available)
2) Service
that the type is the bulletin board (Only member who has qualification that
"the company" acknowledges is available)
3) The
whole service that is provided to "the member" through cooperation contracts
with other companies or other companies' additional developments
2. Make
it a rule for service that is always open and 24hours a day to provide
3. "In
case of that there are maintenance inspections of information communication
facilities such as computers, replacement & failure, loss of communication
or operational considerable reasons, "the company" can cease
temporarily the provision of "the service".
4. In
this case, "the company" shall notify "the member" by the
method that is determined in Article 8[Notification about "member"].
But in case there are unavoidable circumstances that "the company"
can't notify beforehand, the company can notify it later. In case of need in
the provision of the service, "the company" can carry out a regular
inspection and the regular inspection shall follow the things that are notified
in the service provision screen.
Article 12 (Change of "service")
1. "Company"
may change the entire of part of the "service" which is being provided
according to the necessities for management and technology when there is a
valid reason.
2. When
there are things to change regarding the content, using method, and using time
of the "service", reasons of change, along with content and provided
date of service to be changed shall be posted in beginning scene of the
belonging service before the change of the time.
3. "Company"
may revise, stop, and change due to policy and management of entire pr part of
the service which is provided for free, along with not compensating to
"members" separately as long as there are no separate regulations in related law.
Article 13 (Purchase application)
1. The
user of "service" shall request the purchase in website through below method or
similar method and the "service" shall be provided in a way in which user
understands the below content in an easy way when requesting the purchase.
However, if the user is a member, the application from number 2 to number 4 may
be exempted.
① Searching
and choosing "service"
② Entering
the name, address, telephone number, e-mail address (or cell phone number) etc.
③ Checking
the content of clause and content related to bearing expense for service in
which the cancellation of subscription is limited.
④ Agreeing
to this provision and checking or refusing to check the content of above number
3 (example, clicking the mouse)
⑤ Agreeing
on request of purchase and its confirmation for "service", along with
confirmation by the "Company"
⑥ Choosing
the payment method
Article 14 (Conclusion of contract)
1. "Company"
may not approve the request of purchase which is similar as the Article 13 if
below numbers are applied. However, when concluding a contract with a minor,
the content that the minor him or herself or the legal attorney may cancel the
contract when the agreement from the legal attorney was not received.
① When
there are false contents, omitted content, and error
② When
the minor purchases the "service" that the Juvenile Protection Act prohibits
③ when
the judgment is made that the approving request of purchase will affect badly
due to technology of the "Company"
2. The
contract has been viewed as being concluded when the approval of the "Company"
reaches the "member" through form of receiving confirmation based on Article 16
Section 1.
3. The
information about confirming the request of purchase by the "member", possibility
of purchase, and correctioncancellation
of request for purchase etc. shall be included in approval mark of the "Company".
Article 15 (Payment method)
The
payment method toward "service" in which the "Company" has purchased may use
the method in below numbers. However, the "Company" may not collect any kind of
commission fee for payment such as goods regarding the payment method of the
user.
1. All
kinds of account transfer for phone banking, Internet banking, and e-mail
banking etc.
2. All
kinds of card payment such as advance payment card, debit card, and credit card
etc.
3. Deposit
of online non bankbook
4. Payment
through electronic cash
5. Paying
the deposit when receiving the deposit
6. Payment
through the point that the "Company" provides such as mileage etc.
7. Payment
through a contract with the "Company" or the certificate in which the "Company"
has recognized
8. Submitting
the payment through other electronic payment method
Article
16(Change of receipt confirmation notification, purchase application, and cancellation)
1. The
"Company" shall notify the confirmation of receiving when the member makes a
request for purchase.
2. The
member who has received the notification of confirming the receiving may demand
the change of purchase request and cancellation when there are disagreements in
communication. However, if the deposit was already paid, it shall follow the
regulation about cancellation of subscription for Article 19.
Article 17 (Provision of "service")
1. The
"Company" shall take other necessary procedures such as providing the "service"
within 7 days of subscription by the user if there is no other separate contract
about providing period of goods with the user. However, when the "Company" has
received the entire or part of the payment regarding "service", the step shall
be taken within 2 business days from the day of receiving the entire or part of
the payment. At this time, the "Company shall take proper steps to enable user
to check the supply and the progress of procedure for users for "service".
2. The
"Company" shall state clearly about service use period regarding the "service"
that the user has purchased. If the "Company" has broke the using period of
subscription, it shall compensate the loss of the member due to this. However, when
it is certified that the "Company" has no willful negligencemistake,
the refund shall not be made.
Article 18 (Refund)
When
the "Company" cannot provide the "service" that the member has requested for
purchase, the reason shall be notified to the member without delay and in the
case of receiving the payment for "service" etc. in an advance, it shall be
funded within 2 business days of receiving the payment or taking a step which
is necessary for the refund.
Article 19 (Course cancellation change & refund such as the withdrawal of application)
1. The
refund for the lecture shall be done within 10 days of the approval and the
refund is possible only if a lecture below 1 was taken excluding the sampling
lecture.
2. When
changing the lecture which is being taken to the other lecture, it shall be notified
within 10 days from the date when the approval was made, along with being able
to change the lecture only when a lecture below 1 was taken excluding the
sampling lecture.
3. The
refund for offline lectures shall be done before the end of education and
for until the end of the education, it is possible to receive refund for entire
paid lecture fee, along with for before completion of 1/3rd of lecture, it is
possible to receive refund for 2/3rd of paid lecture fee, and for before
completion of 1/2th of lecture, it is possible to receive refund for 1/2th of
paid lecture fee.
4. The
offline lecture which is being taken is possible to change to other lecture
during period of education.
5. When
the Company cannot continue the service due to unavoidable reason when using
the charged service, the belonging amount shall be refunded to the bank account
that the members nominated.
6. The
"Company" shall request to cancel or stop the refund charge of "service" as a
business person who has provided the method of payment in this year without
delay payment such as goods etc. was made through payment methods such as
credit card or electronic ash by the user when refunding the above payment.
7. The
"Company" does not charge the cancellation fee or compensation for the loss as
a reason to cancel the contract. However, when the cancellation of the
subscription is done because the content of "service" is different from the
marking content of advertisement content of the advertisement or conducted
differently from the content of contract, the cost which is required for the
refund of goods etc. shall be paid by the "Company"."
8. The
user may cancel the subscription within 30 days from receiving the "service"
within 3 months of finding out the fact when the content of "service" is
different from the markedadvertised
content or conducted differently from the contract.
Article 20 (Provision of information and publication of advertisement)
1. The
"Company" may provide the various information which is recognized as
being necessary for using the "service" through methods of notification or
e-mail. However, the "member" may deny the receiving request for e-mail anytime
excluding the reply of the information related to the trading and an inquiry to
the customer according to the related law.
2. When
trying to send the information of number 1 through the telephone or transmission
tool, it shall be done by receiving the agreement from the "member" in an
advance. However, it is exempted regarding the reply about trading related
information of the "member" or the inquiry made by the customer.
3. The
"Company" may post the advertisement on the screen of the service ,
website, portal of client support service, education center, and e-mail etc.
related to the management of "service". The "member" who has received the –mail
with the advertisement may refuse to receive these from the "Company".
4. The
"user (member, includes the non-member)" shall not take steps of
changing, revising, or limiting the thread or other information in which the
service that the Company provides.
Article 21 (Copyright of the "posts")
1. "The
copy right of the "notice" that the "member" has written within the "service"
belongs to the writer of the belonging thread.
2. The
"thread" in which the "member" posts within the "service" may be
exposed to the search result, "service", and related promotion, along with
having a possibility of being revised, copied, and edited within the necessary
range for the exposure. In this case, the Company shall obey the regulation of
the copyright law and the "member" may delete, exclude from the search result,
or close the belonging thread anytime through customer center or management
function within "service".
3. The
"Company" shall receive the agreement from the "member" in an advance
through phone, fax, and e-mail when desiring to use the "post" of the member in
method other than number 2.
Article 22 (Management of the "posts")
1. When
the "post" of the "member" includes the content which
violates the "Information and Communication Network Law" and "copyright
law", the administrator may request the stop and delete of a post for belonging
"post" and the "Company shall take a step according to the related law.
2. The
"Company" may take the temporary procedure about the belonging "post"
according to the related law even if there is no request from the administrator
following the previous Article if there is a reason to be recognized as
violating the right or violating the other policy of the Company or related
law.
3. The
detailed procedure in this Article shall follow the "service of requesting to stop
the post", which is decided by the "Company" within a range which is regulated
by "Information and Communication Network Law" and "copyright law".
- Requesting to stop the post :
> Website (www.altibase.com) : info@altibase.com
> Customer Support Service Portal: support@altibase.com
> Education Center (education.altibase.com) : education@altibase.com
Article 23 (Reversion of right)
1. The
copy right and intellectual property right about the "service"
belongs to the "Company". However, the literary work which is provided
according to the "post" of the "member" and allied contract.
2. The
"Company" only gives the using right in order to use the account,
"ID", and "content" etc. of the account which follows the using condition
related to the service that the "Company" decides to the "member" and the
"member" cannot conduct acts of disposal such as transferring, selling, and
providing the security.
Article 24 (Cancellation and revocation of the contract and so on)
1. "Member"
may request to cancel the using contract through menu of the individual
information management and the "Company" shall take care of it immediately
according to the related law.
2. When
the "member" cancels the contract, all date of the "member" is gone
immediately after the cancellation excluding the case of the Company obtaining
the information of the member according to the related law and policy of
handling the personal information. However, the content of trading may be
preserved for certain period according to regulation of related law such as
laws about protecting customers such as Commercial Law and Electronic Commerce
Law.
3. When
the "member" cancels this contract, the entire registered post which
is registered in the account of the belonging member from, the "post" written
by the
"member" gets deleted. However, since the "post" which is re-posted by
scrapping and collecting from others or registered in the communal board does
not get deleted, please withdraw after deleting these "posts" in an advance.
Article 25 (Limit of use)
1. The
"Company" may limit the use of the "service" by stages through
warning, temporary stop, and permanent stop of using when the "member" violates
the duty or disrupts the normal management of the "service".
2. The
"Company" may stop the permanent use of the account immediately when
the "member" has related the related law by doing illegal communication,
hacking, distributing the virus program, and exceeding the access right etc.,
which violates the "Information and Communication Network Law", along with
using the other name illegally, providing the illegal program and
disturbing the management, which violates the "copyright law" and "Protection
of Computer Program Law" despite taking an action in the previous Article.
3. The
"Company" may limit the use of the account of "member" to protect the
information of the member and effectiveness of the management when the "member"
does not log in for at least 3 months.
4. The
"Company" follows the decision of the management policy per
individual service within the range of usage limit of this Article for
condition of limit and detailed contents.
5. In
the case of limiting the use of the "service" according to this Article or
cancelling the contract by following this Article the "Company shall notify
this according to the Article 8 [Notification about Member].
6. The
"member" may request the objection according to the policy that the
"Company" has decided regarding the limit of usage which follows this Article.
When the "Company" recognizes that the objection is justified, the "Company"
shall resume the use of "service" immediately.
Article 26 (Limitation on liability)
1. The
"Company" is exempted from the responsibility of providing the
"service" when not being able to provide the "service" due to natural disaster
or irresistible thing which applies to this Article.
2. The
"Company" does not take the responsibility regarding the obstacle of
using the "service" due to blame attributable reason of the "member".
3. The
"Company" does not take the responsibility for dependability and
accuracy of the posted information, data, and truth which is related to the
service", which is posted by the "member".
4. The
"Company" is exempted from the responsibility for trading among
"members" or between the "member" and third person while having a "service" as
a relationship among one another.
5. The
"Company" does not take the responsibility for things related to the
use of service which is provided for free as long as there are no special
regulations in the related law.
Article 27 (Governing Law & judicial jurisdiction)
1. The
legal suit which is brought up between the "Company" and "member" shall follow
the governing law of Korean law.
2. The
legal suit about the dispute between the "Company" and "member"
shall be sued to the competent court for civil law proceedings.
Supplementary provision
1.
This provision will apply starting from the August 01, 2012.
2.
Minimum condition of
taking lecture (it is limited to the Education Center
(education.altibase.com)
① At
least Pentium 4™ 2.0GHz PC (personal computer, individual computer) for
processing tools of central specification, main memory of 512MB, at least 1024
pixel for width and at least 768 pixel for the height of resolution of the
monitor screen (Applying the width and height length individually)
② At
least Microsoft™ Internet Explorer 6.0 (However, the Internet Explorer 8.0 may
be unstable)
③ At
least Windows Media Player™ 9.0
④ Using
tool bar etc. on the Internet Explorer is not recommended.
⑤ Even
if the contents above fit, the normal issue of the lecture is impossible if the
error occurs due to infection of the virus or malignant code.